ORDERS & RETURNS

Delivery is carried out worldwide by IPS to the branch, and also there is a possibility of address delivery.

Delivery is paid by the customer according to the tariffs of IPS company.

Collection, processing and dispatch of the order, subject to the availability of goods in stock, is carried out within 1-2 days.

All Sunrise Cosmetics orders are shipped directly from Brussels. The delivery time depends on the destination of your order and is calculated by IPS. The average delivery time is 1-5 days.

If a product purchased on the E-Store is defective you shall contact us via email at info@sunrise-cosmetics.eu, within 30 days of receipt of product. In order to process its request, you shall provide a detailed description of the defect, pictures if possible and the original order number. We will replace the defective item or item’s part (ie.pump) at no charge.

If you received incorrect items in you order, you shall contact us via email at info@sunrise-cosmetics.eu, within 30 days of receipt of the order. We will send out the correct products immediately, and reserves the right to pick up the products that were sent in error in order to have them returned back to the company.

SHOPPING & PAYMENT

You can use the wishlist on our website to store lists of all interesting items in one place. This allows you to track their availability and current cost quickly.

To carry out the order you need to register in the online store, after that you will be able to connect to the customer loyalty system, see all your previous orders and receive information about new products and discounts.

After your order has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to you shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, you shall contact us via email at info@sunrise-cosmetics.eu for assistance

Our site is connected to the Paypal and Stripe secure electronic payment system, which allows you to pay for our products with any Visa and MasterCard cards issued by any foreign banks. The system of secure electronic payments is implemented on the most modern security standard – 3D Secure, which will provide maximum security of your payments in the Internet.